Terms of Service

Last updated: August 24, 2026

These Terms of Service govern access to and use of the RCRAReady website, account signup and access, free tools, guides, paid subscriptions, and any related hosted software or services we make available (collectively, the Service). By creating an account, selecting an acceptance checkbox, signing an order form, purchasing a subscription, or accessing or using the Service, you agree to these Terms.

If you do not agree to these Terms, do not create an account or use the Service.

1. Who We Are and Contract Documents

For purposes of these Terms:

  • RCRAReady, we, us, and our mean the RCRAReady business identified on the applicable signup page, order form, invoice, or other contracting document.
  • You and your mean the individual or entity using or purchasing the Service.
  • Service includes the website at https://rcraready.com, our forms, free tools, guides, email communications, account and trial access, and any software or hosted features we provide.
  • Customer Data means data, documents, records, and other materials that you or your authorized users submit to or create in the Service.
  • Order Form means an order form, proposal, statement of work, or other written agreement that identifies a paid plan, implementation service, custom terms, or other commercial commitment.

If you use the Service on behalf of a company, university, facility, or other organization, you represent that you have authority to bind that organization to these Terms. If an Order Form conflicts with these Terms, the Order Form controls only for the conflicting commercial or service-specific terms. A data processing addendum controls over these Terms to the extent it expressly addresses the same data-processing subject.

2. Eligibility, Accounts, and Authorized Users

You may use the Service only if you are legally capable of entering into a binding agreement. You are responsible for:

  • providing accurate account, billing, facility, and contact information;
  • maintaining the confidentiality of account credentials and access links;
  • authorizing only appropriate users to access the account and Customer Data;
  • promptly removing access for users who no longer need it; and
  • all activity performed through your account, except to the extent caused by our breach of these Terms.

You must promptly notify us of suspected unauthorized access or a security incident involving the account. We may require account verification, restrict access, or reset credentials when reasonably necessary to protect the Service or Customer Data.

3. Acceptable Use

You may not:

  • use the Service for any unlawful purpose;
  • interfere with or disrupt the Service;
  • attempt to gain unauthorized access to the Service or related systems;
  • copy, scrape, reverse engineer, or exploit the Service except as allowed by law;
  • upload malware or material that infringes another person’s rights;
  • use the Service to store or submit false, misleading, or intentionally inaccurate compliance data; or
  • use automated means to access the Service in a way that places an unreasonable burden on it or bypasses access controls.

We may suspend or terminate access if we reasonably believe you have violated these Terms or created legal, security, or operational risk.

RCRAReady provides software tools, educational content, operational workflows, and recordkeeping support. The Service is not a law firm, environmental consulting firm, or regulatory agency. The Service does not provide legal advice, engineering advice, or binding regulatory determinations.

Any guides, calculators, classifications, alerts, recommendations, templates, summaries, or outputs provided through the Service are for general informational and workflow support purposes only. They are not a substitute for:

  • review of applicable federal, state, and local hazardous waste laws;
  • consultation with qualified environmental counsel or compliance professionals;
  • your own facility-specific compliance judgment; or
  • direct review of current EPA, state, and site-specific requirements.

Use of the Service does not create any attorney-client, consultant-client, fiduciary, or similar professional relationship.

5. No Guarantee of Compliance or Regulatory Outcome

Your use of the Service does not guarantee:

  • compliance with RCRA, EPA, state, local, or facility-specific requirements;
  • avoidance of missed deadlines, manifest issues, reporting failures, inspections, notices of violation, penalties, enforcement actions, or other regulatory consequences;
  • accuracy or completeness of any regulatory interpretation, calculation, reminder, or workflow generated by the Service; or
  • acceptance of any record, report, export, or audit trail by any regulator, inspector, transporter, TSDF, or third party.

Regulatory compliance depends on many factors outside the Service, including correct facility setup, timely data entry, site practices, employee action, transporter or TSDF performance, changing legal requirements, and state-specific variations.

6. Your Responsibilities

You are solely responsible for:

  • determining whether waste is hazardous and how it must be managed;
  • entering, reviewing, and maintaining accurate and complete data;
  • verifying generator status, accumulation dates, manifest status, reporting obligations, and inspection requirements;
  • reviewing alerts, notices, reminders, and outputs before acting on them;
  • taking timely operational action based on your own judgment;
  • maintaining any legally required backup records, signatures, logs, approvals, or source documents; and
  • complying with all laws, permits, enforcement orders, contracts, and internal policies applicable to your operations.

If you miss a storage deadline, fail to investigate a missing manifest, fail to file an exception report, or fail to produce required records, you remain responsible for that outcome even if you used the Service.

7. Plans, Trials, and Paid Subscriptions

Free tools and trial access

Free tools, calculators, guides, and trial access may be changed, limited, interrupted, or discontinued at any time. Unless the signup page or Order Form says otherwise, the self-serve trial provides Core access for 30 days, does not require a credit card, and does not automatically convert into a paid subscription. We may limit one trial per organization, facility, or user and may suspend or end a trial for misuse.

Trial and free features may contain errors, omissions, or incomplete functionality and are provided without any assurance of continuity, support, or fitness for a particular purpose.

The plan, facility count, price, billing frequency, included features, and any implementation or support commitments for a paid subscription are the terms shown at checkout or stated in the applicable Order Form. As of the date these Terms were last updated, the self-serve Core plan is advertised at $150 per active facility per month. The applicable checkout or Order Form controls if that information changes.

Unless an Order Form states otherwise, a facility is a physical location associated with its own EPA ID, and Core subscriptions are billed through Stripe based on the number of active facilities in the organization. Facility-count changes are prorated onto the normal invoice cycle as described at checkout, in the account, or on the applicable invoice. Custom plans may use different billing quantities, facility limits, payment terms, and entitlements stated in the applicable Order Form.

8. Billing, Stripe, Taxes, and Cancellation

Billing and Stripe

Paid subscriptions are billed in advance at the frequency shown at checkout or in the applicable Order Form and renew for successive periods until canceled. Core subscriptions are initiated through Stripe Checkout. You authorize us and our payment processor, Stripe, to charge the payment method you provide for subscription fees, approved usage or facility changes, taxes, and other amounts stated in the applicable checkout or Order Form.

Stripe provides payment processing, billing, subscription management, customer-portal, and related payment infrastructure. Authorized billing managers may use the Service’s Manage billing action to open the Stripe Customer Portal when available. Payment method information and transaction data may be collected and processed by Stripe under Stripe’s applicable terms and privacy notice. Stripe controls payment status and invoice collection; RCRAReady uses Stripe events to update access, facility limits, and plan entitlements. We do not control Stripe’s systems, payment network decisions, fraud checks, or service availability. You are responsible for keeping billing information current and for responding to legitimate payment-verification requests.

Taxes and failed payments

Fees do not include applicable sales, use, value-added, withholding, or similar taxes unless expressly stated otherwise. You are responsible for taxes imposed on your purchases, excluding taxes based on our net income. If a payment fails, Stripe or we may retry the payment, request an updated payment method, or suspend the affected subscription after reasonable notice. You remain responsible for fees incurred before cancellation or suspension.

Cancellation and refunds

You may cancel a self-serve subscription through the Manage billing action and cancellation method provided in the Stripe Customer Portal, or by contacting hello@rcraready.com. Unless the checkout or Order Form states otherwise, cancellation stops renewal at the end of the current paid billing period, and access may continue through the paid-through date shown in the Service or Stripe. Cancellation does not create a partial-period refund. Fees are non-refundable except where required by law, expressly stated at checkout, or agreed in writing.

If an Order Form contains a committed term, minimum purchase, or different cancellation rule, that Order Form controls. A chargeback or payment dispute does not cancel the subscription or waive amounts properly due.

We may change pricing or paid-plan features prospectively. We will provide notice of a material price change before it applies to a renewing subscription, and you may cancel before the change takes effect.

9. Alerts, Notifications, and Availability

The Service may provide alerts or notifications by email, SMS, dashboard message, or other channels. Those alerts are intended as operational aids only.

You acknowledge and agree that:

  • alerts may be delayed, fail to send, be filtered, blocked, or not received;
  • third-party systems such as carriers, email providers, SMS providers, browsers, transporters, TSDFs, and government systems may fail or provide incomplete information;
  • the absence of an alert does not mean no action is required; and
  • you must maintain your own compliance oversight and escalation process.

You should not rely on the Service as your sole control for regulatory compliance.

SMS and text messaging terms

If you separately opt in to receive SMS text messages from RCRAReady, you agree to receive automated compliance alerts, deadline reminders, and system notifications at the mobile number provided. Consent is not a condition of using the Service or purchasing a product.

Message and data rates may apply. Message frequency varies based on your facility’s container and manifest activity. You may opt out at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE, or another reasonable opt-out instruction. You may receive one final confirmation message, after which no further messages will be sent unless you opt back in. For assistance, reply HELP or email hello@rcraready.com.

Mobile carriers are not liable for delayed or undelivered messages. SMS consent and opt-in data will not be shared with third parties or affiliates for their marketing or promotional purposes, as described in our Privacy Policy.

10. Customer Data, Confidentiality, and Privacy

Customer Data ownership and license

As between you and RCRAReady, you retain ownership of Customer Data. You grant us a non-exclusive, worldwide, limited-term right to host, copy, transmit, display, process, and otherwise use Customer Data as necessary to provide, secure, support, maintain, and improve the Service, comply with law, prevent abuse, and create aggregated or de-identified analytics that do not identify you or an individual.

You represent and warrant that you have all rights, permissions, and notices necessary to submit Customer Data and authorize our processing of it under these Terms. You are responsible for the accuracy, legality, and integrity of Customer Data and for obtaining any required employee, contractor, customer, or facility permissions.

Confidentiality

Each party may receive non-public information from the other party that is identified as confidential or that reasonably should be understood to be confidential (Confidential Information). The receiving party will use reasonable care to protect Confidential Information and will use it only to perform or exercise rights under these Terms. Confidential Information does not include information that is publicly available without breach, was already lawfully known, is independently developed, or is received lawfully from another source without a duty of confidentiality.

The receiving party may disclose Confidential Information to its employees, contractors, and service providers who need to know it and are bound by confidentiality obligations, or when required by law after giving notice where legally permitted. These confidentiality obligations do not prevent us from processing Customer Data as described in these Terms or the Privacy Policy.

Privacy and data processing

Our Privacy Policy describes how we collect and use personal information. If we process personal information on your behalf and the parties sign a data processing addendum, that addendum governs that processing. We may use service providers, including hosting, security, email, analytics, communications, and payment providers, to operate the Service.

We use reasonable administrative, technical, and organizational measures designed to protect Customer Data. No service or transmission method is completely secure. Current public information about our security and data practices is available in the Trust Center.

Data export, retention, and deletion

The Service provides export tools for available records during the subscription. You should export Customer Data before cancellation or termination. Unless an Order Form expressly promises a post-termination export window, access after termination is not guaranteed; access for a canceled subscription may continue through the then-current paid period. We may delete or de-identify Customer Data after termination, subject to applicable retention practices, legal obligations, dispute preservation, security records, and backup-retention cycles. You remain responsible for maintaining any records required by law.

The account settings may allow an individual user to permanently delete that user’s account. Account deletion may be irreversible, does not necessarily cancel an organization subscription, and does not necessarily delete Customer Data controlled by an organization or required to be retained by law.

11. Intellectual Property and Feedback

The Service, including its software, workflows, content, design, branding, and related materials, is owned by RCRAReady or its licensors and is protected by applicable intellectual property laws. Except for the limited right to use the Service in accordance with these Terms, no right, title, or license is granted to you.

You may use reports and exports containing your Customer Data for your internal business, compliance, legal, and recordkeeping purposes. You may not remove proprietary notices or resell the Service or RCRAReady materials without our written permission.

If you provide suggestions, ideas, or feedback about the Service, you grant us a royalty-free, worldwide, transferable, sublicensable, irrevocable right to use and incorporate that feedback without restriction or compensation, provided that we do not identify you as the source without permission.

12. Third-Party Services

The Service may rely on or link to third-party services, including Stripe, Google or Microsoft identity services, email and SMS providers, cloud infrastructure, government portals, RCRAInfo or e-Manifest systems, transport-related systems, and other websites. We do not control and are not responsible for third-party services, their availability, or their accuracy. Your use of third-party services is governed by those third parties’ terms and policies.

The RCRAInfo/e-Manifest connection is read-only and may sync manifest history, return status, and shipment follow-up information. It does not create, sign, or submit official manifests in RCRAInfo. You remain responsible for completing and verifying any official RCRAInfo, e-Manifest, paper-manifest, reporting, or other regulatory workflow required for your facility.

You are responsible for the credentials, permissions, API keys, and authorizations you provide for third-party integrations. You must have authority to connect those services and must promptly revoke or rotate credentials that may have been exposed.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” RCRAREADY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, RCRAREADY DOES NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
  • THE SERVICE WILL DETECT, PREVENT, OR WARN OF EVERY COMPLIANCE ISSUE;
  • ANY CALCULATION, CLASSIFICATION, TIMELINE, ALERT, EXPORT, OR SUMMARY WILL BE COMPLETE OR ACCURATE;
  • THE SERVICE WILL MEET YOUR FACILITY’S REGULATORY, OPERATIONAL, OR AUDIT REQUIREMENTS; OR
  • USE OF THE SERVICE WILL PREVENT FINES, PENALTIES, ENFORCEMENT ACTIONS, OR OTHER LOSSES.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • RCRAREADY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
  • RCRAREADY WILL NOT BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR ANTICIPATED SAVINGS; and
  • RCRAREADY WILL NOT BE LIABLE FOR ANY FINES, PENALTIES, ENFORCEMENT COSTS, REMEDIATION COSTS, LEGAL FEES, CONSULTING FEES, OR OTHER REGULATORY OR BUSINESS LOSSES ARISING FROM OR RELATED TO YOUR COMPLIANCE OBLIGATIONS, MISSED DEADLINES, MISSED MANIFEST FOLLOW-UP, INACCURATE DATA, OR FAILURE TO MAINTAIN REQUIRED RECORDS.

RCRAREADY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RCRAREADY FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.

These limitations apply regardless of the legal theory of the claim and even if a remedy fails of its essential purpose. They do not limit liability that cannot legally be limited, or a party’s liability for its fraud, willful misconduct, or intentional violation of the other party’s intellectual property or confidentiality rights.

Some jurisdictions do not allow certain disclaimers or limitations of liability, so portions of this section may not apply to you to the extent prohibited by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless RCRAReady and its affiliates, officers, employees, contractors, and agents from and against claims, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your use of the Service;
  • your Customer Data;
  • your violation of these Terms; or
  • your violation of any applicable law, regulation, permit condition, or third-party right.

We will promptly notify you of an indemnified claim when reasonably practicable. The indemnifying party may control the defense and settlement, but may not settle a claim in a way that admits fault by or imposes a non-monetary obligation on the indemnified party without that party’s consent.

16. Suspension and Termination

You may stop using the Service at any time. Subscription cancellation is governed by Section 8 and any applicable Order Form.

We may suspend or terminate access if necessary to protect the Service, comply with law, address security risk, respond to an actual or suspected violation of these Terms, or address an overdue account after reasonable notice. We may suspend immediately where delay would create a security, legal, or operational risk.

If we terminate a paid subscription without cause before the end of a prepaid period, we will generally provide a prorated refund for the unused portion of that period unless an Order Form states otherwise. No refund is owed for termination based on your breach, misuse, fraud, or nonpayment.

Upon termination, your right to use the Service ceases, subject to any export period in Section 10. Sections 4 through 7, 10 through 15, and 17 through 19 survive to the extent applicable.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, except to the extent another jurisdiction’s mandatory law applies.

Before filing a claim, the parties will try in good faith to resolve the dispute by sending written notice to hello@rcraready.com and allowing at least 30 days for discussion. This informal process does not prevent either party from seeking urgent injunctive or equitable relief or pursuing a claim that cannot legally be delayed.

Unless an Order Form states otherwise, the state and federal courts located in California have exclusive jurisdiction over disputes arising out of or relating to these Terms, and each party consents to personal jurisdiction and venue in those courts.

18. Changes to These Terms

We may update these Terms from time to time. We will update the date at the top of this page. If we make a material change, we will provide additional notice where appropriate, such as by email, account notice, or a notice in the Service. A material change will not apply retroactively to a paid subscription term unless required by law or agreed in writing. Your continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

19. General Terms

These Terms, together with applicable Order Forms, the Privacy Policy, and any applicable data processing addendum, are the entire agreement concerning the Service and supersede prior discussions about the same subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect.

Neither party may assign these Terms without the other party’s consent, except that either party may assign them in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, provided the assignee assumes the obligations under these Terms. We may use contractors and service providers to perform the Service while remaining responsible for our obligations under these Terms.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. The parties are independent contractors, and these Terms do not create a partnership, agency, employment, or franchise relationship.

Electronic notices, agreements, invoices, and records satisfy any legal requirement that those communications be in writing, subject to applicable law. You may not use the Service to store or transmit sensitive information that the Service is not designed to handle, including payment card numbers, unless we expressly authorize it.

20. Contact

If you have questions about these Terms, billing, cancellation, or a legal notice, contact us at:

  • hello@rcraready.com